Privacy Policy

1. Introduction

Welcome to SOLORIES.

SOLORIES respects your privacy and is committed to protecting the personal information that you may provide when you visit our website, contact us, request information about our products and services, submit an enquiry, or otherwise interact with us.

This Privacy Policy explains what information we may collect, how we may use it, how we may protect it, and the choices you may have regarding your information.

By using the SOLORIES website, you acknowledge that you have read and understood this Privacy Policy.

2. About SOLORIES

SOLORIES operates in areas including:

Solar Energy Systems
Solar Street Lights
Battery Energy Storage Systems (BESS)
Construction and Infrastructure
Electrical Items and Equipment
Import & Export
Related products, solutions, and services

Our website is intended to provide information about our company, products, solutions, projects, and services and to allow visitors to communicate with us.

3. Information We May Collect

Depending on how you interact with our website, we may receive information such as:

Information You Provide

When you voluntarily contact us or submit an enquiry, you may provide:

Full name
Company or organization name
Email address
Telephone or mobile number
WhatsApp number, where provided
Business address or project location
Product or service requirements
Project details
Information included in your message or enquiry
Any other information you choose to provide

You are not required to provide information that is not necessary for your particular enquiry.

Technical Information

When you visit our website, certain technical information may be automatically collected by the website or its hosting and security systems. This may include:

IP address
Browser type
Device type
Operating system
Approximate location derived from technical information
Pages visited
Time and date of visits
Referring website
Basic website interaction information

The type and amount of technical information collected may depend on the technologies and services operating on the website.

4. How We Use Information

SOLORIES may use information we receive for legitimate business purposes, including to:

Respond to enquiries and requests
Provide information about products and services
Prepare or discuss quotations
Understand project requirements
Communicate with customers and prospective customers
Provide requested support
Improve our website and user experience
Maintain website security
Detect and prevent misuse or unauthorized activity
Maintain business records
Manage business relationships
Comply with applicable legal or regulatory requirements

We will not use personal information for purposes materially different from those described here without an appropriate legal basis or, where required, your consent.

5. Enquiries and Contact Forms

If you submit information through a SOLORIES contact or enquiry form, the information you provide may be used to respond to your request.

For example, if you request information about a solar system, solar street lights, BESS, construction services, electrical equipment, or another SOLORIES service, we may use the information you provide to understand your requirements and communicate with you.

Please avoid submitting confidential information, passwords, financial account credentials, or other sensitive information through a general website contact form unless specifically requested through an appropriate secure channel.

6. WhatsApp and Other Communication Channels

SOLORIES may provide communication options such as WhatsApp, telephone, email, or other communication channels.

If you choose to contact SOLORIES through an external communication platform, your interaction may also be subject to that platform’s own privacy policy and terms.

SOLORIES does not control the privacy practices of third-party communication platforms.

7. Cookies and Similar Technologies

The SOLORIES website may use cookies or similar technologies where necessary for website functionality, security, performance, analytics, or other legitimate website purposes.

Cookies may help a website remember certain information, understand how visitors interact with pages, and improve website functionality.

Depending on the technologies implemented on the website, some cookies may be placed by third-party services.

You may be able to control or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Analytics and Website Performance

SOLORIES may use website analytics or performance technologies to understand general patterns of website usage and improve the website.

Where such third-party services are used, they may process technical or usage information according to their own privacy policies.

The specific analytics services used by the website may change over time.

9. Sharing of Information

SOLORIES does not intend to sell your personal information.

Information may, however, be shared when reasonably necessary for legitimate business, technical, operational, or legal purposes.

This may include sharing information with:

Website hosting providers
Website developers or technical service providers
Communication and email service providers
IT and cybersecurity service providers
Professional advisers
Business service providers
Government authorities or regulators where legally required
Other parties where disclosure is necessary to protect legal rights, security, or prevent unlawful activity

Third-party service providers may only receive information reasonably necessary for the service they provide.

10. Third-Party Websites and Services

The SOLORIES website may contain links, embedded content, social-media links, maps, videos, communication services, or other features provided by third parties.

When you leave the SOLORIES website or interact with a third-party service, that third party may collect and process information under its own policies.

SOLORIES is not responsible for the privacy practices, security, content, or policies of independent third-party websites and services.

We recommend reviewing the privacy policy of any third-party service before providing it with personal information.

11. Data Security

SOLORIES takes reasonable measures intended to protect information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no website, online transmission, electronic storage system, or internet communication can be guaranteed to be completely secure.

Therefore, while we work to protect information, we cannot guarantee absolute security of information transmitted through the internet.

12. Data Retention

We may retain personal information for as long as reasonably necessary to:

Respond to enquiries
Maintain business and customer records
Provide requested services
Resolve disputes
Maintain security
Meet contractual obligations
Comply with legal, accounting, regulatory, or reporting requirements

The period for which information is retained may vary depending on the nature of the information and the reason it was collected.

When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of where appropriate.

13. Your Privacy Choices

Depending on applicable law and circumstances, you may have rights concerning your personal information.

These may include the ability to:

Ask what personal information we hold about you
Request correction of inaccurate information
Request deletion of information where legally appropriate
Ask about how your information is being used
Withdraw consent where processing is based on consent
Object to certain types of processing
Request other privacy-related assistance

Some requests may be subject to legal, contractual, or legitimate-business limitations.

To make a privacy-related request, please contact SOLORIES using the contact details provided on our website.

14. Children’s Privacy

The SOLORIES website is intended primarily for business, commercial, professional, and general informational purposes.

We do not knowingly seek to collect personal information from children through the website.

If you believe that a child has provided personal information to SOLORIES without appropriate permission, please contact us so that we can review the situation and take appropriate action.

15. International Data Transfers

Depending on the hosting infrastructure and third-party services used by the website, information may potentially be processed or stored in countries other than the country in which you are located.

Where applicable, SOLORIES will seek to handle such information in accordance with applicable legal requirements and reasonable security practices.

16. Changes to This Privacy Policy

SOLORIES may update this Privacy Policy from time to time.

Changes may be made to reflect:

Changes in our services
Changes to website functionality
Changes in technology
Changes in applicable legal requirements
Changes in how information is processed

When this policy is updated, the revised version will be published on this page with an updated effective date.

We encourage visitors to review this page periodically.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact SOLORIES through the contact information provided on our website.

SOLORIES

Website: solories.com

Working Locations: Karachi · Khairpur · Islamabad · Lahore

Karachi Location: Sachal Goth, Scheme-33, Karachi

Email: Please use the official SOLORIES email address published on the website.

Phone / WhatsApp: Please use the official SOLORIES contact number published on the website.

18. Acceptance

By continuing to use the SOLORIES website, you acknowledge this Privacy Policy and understand that information may be handled as described above, subject to applicable law.